承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。

17. 请客户征询其它公司

Thank you for your enquiry of 5 May concerning silk blouses.

We regret to say that we do not manufacture clothing to your own designs to the highest European standards:

Swan Textiles corporation
The industrial zone
Shekou

We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up into finished products , we can supply the swan factory with them.
We hope that this will be of help to you and wish you every success in your business dealings.

谢谢5月5月日来函查询关于纡绸罩衫的事宜。
本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。
该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。
谨祝生意兴隆，事事顺达。

18. 改善服务

Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month.

I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again.

We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard.

Please contact us if there are any additional points you would like us to include.

感谢1月26日来信。对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产、运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。
随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格、包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。

19. 拒绝客户的要求

Thank you for your enquity of 25 August.We are always pleased to
hear from a valued customer.I regret to say that we cannot agree to
your request for technical information regarding our software security
sysytems.The fact is,that most of our competitors also keep such
information private and confidential.I sincerely hope that this does not
inconvenience you in any way.If there is any other way in which we can
help.
do not hesitte to contact us again.
8月25日信收悉，谨此致谢。
来信要求本公司提供有关软件保密系统的技术资料，但鉴于同行向来视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。